Privacy Policy

Effective Date: April 22, 2025

Healon E-commerce LTD ("Healon", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase from www.healonstore.com (the “Website”).

By using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Website:

a. Personal Information

When you make a purchase or attempt to do so, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

b. Device Information

We collect information about your device, including:

  • IP address

  • Browser type

  • Time zone

  • Cookies and pixel tags

  • Pages visited and browsing behavior

c. Order Information

We collect data related to your shopping activity including:

  • Products viewed

  • Products added to cart

  • Purchase history

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your order, delivery, or any inquiries

  • Improve our Website and customer experience

  • Send promotional emails and updates (you can opt out anytime)

  • Detect and prevent fraudulent activity

3. Sharing Your Information

We do not sell your personal information. We may share it with third parties only for the following purposes:

  • Service providers: such as payment processors, delivery partners, email marketing services, and analytics platforms.

  • Legal obligations: if required by law or to protect our rights and property.

All third-party partners are required to protect your data in accordance with applicable laws.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking tools to:

  • Enhance user experience

  • Enable core functionalities (like shopping cart and checkout)

  • Analyze site traffic and performance

  • Provide targeted ads via platforms like Facebook and Google

You can manage or disable cookies via your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax, legal, or regulatory reasons).

6. Your Rights

If you are located in the UK, EU, or other jurisdictions with data protection laws, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Object to processing or request restrictions

  • Request data portability

To exercise your rights, please contact us at contact@healonstore.com.

7. Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

9. International Data Transfers

As we operate from the United Kingdom, your data may be transferred to and processed in countries outside of your jurisdiction. We ensure such transfers are conducted in compliance with applicable laws and with appropriate safeguards in place.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Healon E-commerce LTD
Email: contact@healonstore.com
Phone: +447446296582
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom