Returns and Refund

Effective Date: April 22, 2025

At Healon E-commerce LTD, your satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help. Please read our policy below to understand the conditions for returns, refunds, and exchanges.

1. 30-Day Return Window

We offer a 30-day return policy from the date your item is delivered.

To be eligible for a return:

  • The item must be unused, in the same condition as received, and in its original packaging.

  • Proof of purchase (such as order confirmation or receipt) is required.

  • The return request must be made within 30 calendar days of delivery.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  • Products that have been used, opened, or show signs of wear.

  • Personal care items that come into contact with the skin unless they are faulty or damaged upon arrival.

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: contact@healonstore.com
📞 Phone: +44 7446 296582

Include the following details:

  • Full name and order number

  • Reason for return

  • Clear photo/video evidence if the product is damaged or defective

Our team will provide return instructions, including the address and any required documentation.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, defective or damaged product), we will cover the return shipping costs.

  • If the return is for other reasons (e.g., change of mind), the customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A full or partial refund (based on the item condition) will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

6. Late or Missing Refunds

If you haven’t received a refund after the stated period:

  • Check your bank or credit card account again

  • Contact your payment provider (it may take some time before your refund is officially posted)

  • If you’ve done all of this and still haven’t received it, contact us at contact@healonstore.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, contact us first at contact@healonstore.com.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, reach out any time:

🏢 Company Name: Healon E-commerce LTD
🌐 Website: www.healonstore.com
📍 Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
📧 Email: contact@healonstore.com
📞 Phone: +44 7446 296582